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Frequently Asked Questions
Everything you need to know about orders, returns and refunds.
We only accept returns or refunds for items that arrive broken or damaged. If the product arrives in good condition but isn't what you expected, it isn't eligible for return under this policy.
You can request a return or refund within 7 days of delivery, provided the product arrived broken or damaged.
Record an unboxing video as proof, then contact us within 7 days of delivery with your order number and photos or video of the damage. Once verified, we'll arrange a replacement or refund.
Once your claim is verified, the refund is issued to your original payment method. For Cash on Delivery orders, refunds are sent via bank transfer or EasyPaisa/JazzCash.
Products must be unused and in their original packaging. The only exception is when the item arrived broken or damaged — in that case, packaging condition doesn't affect eligibility.
Message us on WhatsApp, email, or through our contact form with your order number and photos or a video of the damage, within 7 days of delivery. Our team will confirm next steps once reviewed.